Monday and Tuesday are dedicated to tutorials, workshops adn doctoral consortium while the main conference will take place on Wednesday, Thursday and Friday.

Programme at a glance

Pre-Conference: Monday-Tuesday, 13-12 September

• Tutorials

• Workshops

• Doctoral Consortium

Technical Program: Wednesday-Friday, 14-16 September

• Wednesday 14 September

• Thursday 15 September

• Friday 16 September

List of accepted Full papers
List of accepted Short papers
List of accepted Demos

Download Technical Program (pdf, 118 KB)

Tutorials

- T1 Computer Supported Cooperative Work

Steven Poltrock, Jonathan Grudin
September 12 full day

- T3 Working With and Analyzing Qualitative Field Study Data

David Siegel, Susan Dray
September 12 full day

- T4 An Introduction to Interaction Design: Beyond Human-Computer Interaction?

Liam Bannon, Parag Deshpande
September 12 half day

- T8 Improving usability in mobile interaction: a User-centred design perspective

Lada Gorlenko
September 13 half day

- T9 Observational Methods

Mark Rouncefield, Dave Randall, Dave Martin
September 13 half day

- T11 Tools and Methods for the Design of Multi-Device User Interfaces

Fabio Paternò
September 13 half day

Workshops

- WS1 User Involvement in e-Government development projects

Asbjørn Følstad, John Krogstie, Reinhard Oppermann, et al.
September 12 (1 day)

- WS3 Appropriate Methodology for Empirical Studies of Privacy

Natalia Romero, Evelien Perik, Sameer Patil
September 12 (1 day)

- WS4 Describing Users in Contexts - Perspectives on Human-Work Interaction Design

Rikke Orngreen, Torkil Clemmensen, Annelise Mark Pejtersen
September 12 (1 day)

- WS5 ABUSE: the dark side of human-computer interaction

Antonella De Angeli, Sheryl Brahnam, Peter Wallis
September 12 (1 day)

- WS6 International Workshop on Plastic Services for Mobile Devices PSMD05

Gaelle Calvary, Giuseppe Santucci
September 12 (1 day)

- WS7 Child Computer Interaction: Methodological Research

Panos Markopoulos, Johanna Höysniemi, Janet Read, et al.
September 13 (1 day)

- WS9 eLearning and Human-Computer Interaction: Exploring Design Synergies for more Effective Learning Experiences

Alan Dix, Teresa Roselli, Erkki Sutinen
September 13 (1 day)

- WS10 Workshop on HCI patterns: Mapping User Needs into Interaction Design Solutions

Symeon Retalis, Franca Garzotto, Till Schümmer, et al.
September 13 (1 day)

- WS11 Integrating Software Engineering and Usability Engineering

Morten Borup Harning, Rick Kazman, Daniel Kerkow, et al.
September 13 (1 day)

- WS12 Space, Place and Experience in Human-Computer Interaction

Peter Wright, John McCarthy, Mark Blythe, et al.
September 13 (1 day)

- WS13 International COST 294 Workshop on User Interface Quality Models

Jean Vanderdonckt, Effie Law, Ebba Hvannberg
September 12-13 (2 days)

- WS14 Promoting inclusive design policies and strategies for HCI

Monique Noirhomme-Fraiture, Colette Nicolle & Julio Abascal
September 12 (afternoon)

Doctoral Consortium

Chairs: John Karat, IBM TJ Watson Research Center (USA); Matthias Rauterberg, Technical University of Eindhoven (The Netherlands)
Panel: Mark Apperly, University of Waikato (New Zealand); Maddy Janse, Phillips Research (The Netherlands); Wendy Mackay, INRIA (France); Alistair Sutcliffe, University of Manchester (UK)

- Evaluation in Computer Games: Representation, Interpretation, and Usability

Pippin Barr, Victoria University of Wellington (New Zealand)

- Towards an Understanding of Online Consumer Behaviour

Lillian Clark, University of York (United Kingdom)

- Designing Context-Aware Interactive Systems

Tim Clerckx, Limburgs Universitair Centrum (Belgium)

- Enhancing the Interplay between Software Design and Usability Evaluation

Rune Thaarup Høegh, Aalborg University (Denmark)

- Developing Culturally Percipient Persuasive Technology

Rilla Khaled, Victoria University of Wellington (New Zealand)

- MIA: a multimodal approach to Ubiquitous Information Management

Sonia Modeo, University of Turin (Italy)

- Emotional interaction with Virtual Characters

Amalia Ortiz, VICOMTech Research Centre (Spain)

- Visualization and Interaction Design for Ubiquitous Access to Shared Medical Information

Isabella Scandurra, Uppsala University (Sweden)

- Personalized Context-aware Attentive Services in the Mobile Environment

Jan Willem Streefkerk, TNO Human Factors (The Netherlands)

- Interacting in Instrumented Environments

Lucia Terrenghi, University of Munich (Germany)

- Infrastructure for Plastic User Interfaces under a Dichotomic View

Montserrat Sendin, University of Lleida (Spain)

- Context-Sensitive Enterprise Content Management System: A Novel Approach for Adaptive Commercial Off-The-Shelf Software

Ivo Widjaja, University of Melbourne (Australia)

T1 Computer Supported Cooperative Work (CSCW)

Abstract

After years of false starts and slow progress, technology to support collaboration is having tremendous impact on many of us, our organizations, and society. New lightweight social technologies appear regularly and spread rapidly, and heavyweight organizational systems reach further into work processes. Challenges in designing, selecting and using these technologies persist. This tutorial addresses past research, recent experiences, current possibilities, and future trends. Following a short history of Computer Supported Cooperative Work (CSCW), the diversity of the field is illustrated in a group exercise in which tutorial participants discover their own diversity and learn about each other’s experiences with collaboration technologies.

The tutorial reviews major challenges in design, development, and use of collaboration technologies, and approaches that have evolved to meet these challenges. We establish a conceptual framework around human activities involved in collaborating, considering collaboration in small groups or teams, within large organizations, and across communities. For each type of social organization we survey technology and research. In two exercises, participants work together to design a collaboration solution for small and large organizations. The tutorial builds on and broadens participant experiences by describing and illustrating via videotapes a range of design innovations that researchers have explored. Several case studies illustrate general observations about technology design, adoption, and use in social settings. These include well-studied technologies such as videoconferencing and shared calendar use and recent technologies such as blogs and wikis. The tutorial concludes with an exploration of future trends in collaboration technology and global social impacts that are becoming evident.

Biography

Steven Poltrock is a Technical Fellow in Boeing’s Mathematics & Computing Technology organization where he leads projects supporting teamwork, workflow management, and knowledge management. He worked as a programmer and engineer in the aerospace industry before obtaining a Ph.D. in Cognitive Psychology at the University of Washington. He conducted research in perception, cognition, and mathematical psychology at the University of Denver and Bell Laboratories. In 1984 he joined MCC’s Human Interface Laboratory where he began studying team collaboration with Jonathan Grudin. He joined Boeing in 1989 where he has researched and written about collaborative user interface design and development and about experiences deploying collaboration technology.

Jonathan Grudin is a Senior Researcher in the Adaptive Systems and Interaction Group at Microsoft Research. He was previously Professor of Information and Computer Science at the University of California, Irvine, which he joined after teaching at Aarhus University in Denmark. Since obtaining a Ph.D. in Cognitive Psychology under Donald Norman at U.C. San Diego he has also worked in research or development at the Medical Research Council Applied Psychology Unit (Cambridge), Wang Laboratories, and the MCC Human Interface Laboratory. He was Editor-in-Chief of ACM Transactions on Computer-Human Interaction for six years.

T3 Working With and Analyzing Qualitative Field Study Data

Abstract

Field studies are essential to user-centered design (UCD), but the qualitative data from these studies is usually overwhelming and am-biguous. Too often, lack of rigor in handling the data and analyzing it leads to findings that are mere collections of anecdotes or impression-istic summaries, with vague or even misleading implications for prod-uct planning and design. This tutorial will teach techniques to improve the validity and credibility of findings, to keep them focused on product planning and design, and to help the researcher avoid drowning in data.

Learning Objectives

Participants will learn: o How scientific rigor applies to qualitative research o Data management and coding approaches to maintain the link between data and conclusions, and to facilitate systematic analysis o How different software tools (including computer-assisted qualita-tive data analysis software or CAQDAS tools) can help in analysis o How to triangulate in on valid conclusions through iterative use of complementary analysis techniques, including coding strategies, clustering and affinity diagramming, extracting dimensions, and exploring networks of relations o How to deal with common validity concerns regarding qualitative field study data, such as the small sample problem, and appropri-ate generalization from qualitative data

Background of Attendees

This tutorial is intended for practitioners who want to improve the valid-ity and credibility of their field user research for product development. It assumes some experience in fieldwork including ethnography, con-textual inquiry, or naturalistic usability, with a practical focus on any aspect of product definition and design. It also will be of interest to people who have a background in more structured forms of user re-search, such as lab usability, but who want to prepare for the less structured world of field research. The tutorial is especially useful for people who want to provide best practices leadership for multi-disciplinary teams involved in field research.

Biography

David and Susan are very experienced User-Centered Design (UCD) consultants who have worked for a long list of clients. Since 193, their firm, Dray & Associates, Inc. has been providing field user studies and contextual research, formal usability evaluation, and expert evaluation of interface designs, as well as providing design consultation. They have consulted on many software applications, Web designs, and hardware.

They are particularly known for field research with users ranging from consumers to IT professionals. The size and strategic importance of many of these projects have challenged them to develop practices that enhance the credibility, validity, and practical usefulness of the re-search findings. They have taught these methods in a range of venues internationally.

David and Susan are well-known tutorial presenters on this and other UCD topics. They have published many articles and book chapters on various aspects of UCD, and are co-editors of the Business Column of the ACM-SIGCHI magazine, . Recent publications in-clude book chapters in Usability and Information Technology, edited by Nuray Aykin, and in Cost Justifying Usability: An Update for the Internet Age, edited by Bias and Mayhew.

T4 An Introduction to Interaction Design: Beyond Human-Computer Interaction?

Abstract

This half-day tutorial is intended to provide an overview of the emerging field of Interaction Design. While there are a number of different perspectives on this emerging field, all perspectives emphasize shifts in the relation between people and information and communication technology, - from interface to interaction, from use to 'living with', from functionality to engagement, from work to home and "on the move", from content to form. The background context out of which this field has emerged will be described.  This will include a brief overview of the interdisciplinary fields of human-computer interaction (HCI), computer -supported cooperative work (CSCW), and participatory design (PD).  Likewise, design-oriented fields have begun to open up to the increasing penetration of digital technologies into all aspects of our lives, from the workplace to the home, and the use of mobile personal technologies.  This short tutorial will provide a map of the different disciplines involved, some of the key concepts that guide the work, and some of the novel methods being employed, as well as providing resources for further study. By the end of the workshop, attendees should have a clear understanding of the similarities and differences this emerging discipline has with the more established HCI tradition, and of the state-of-play in the area. As this is an introductory tutorial it does not have any specific prerequisites. It should be of interest to a wide variety of people who are curious about the emergence of this "new" field, from research scientists and students to managers, engineers and educational practitioners. Students involved in any aspect of human-machine engineering would also find it of interest. This tutorial will mainly involve lecture-style presentations, together with some short demonstrations and video-clips.

Biography

Liam Bannon is Professor of Computer Science in the Dept. of Computer Science and Information Systems, and Director of the Interaction Design Centre at the University of Limerick, Ireland. He studied psychology and computer science in Ireland and Canada. He subsequently held a post-doctoral fellowship at the Institute of Cognitive Science, University of California, San Diego, and has held University appointments in Denmark, Sweden, Finland, The Netherlands, France and Italy.  He is widely published and cited in the Human-Computer Interaction (HCI), Computer Supported Cooperative Work (CSCW), and general Information Systems fields.  He is a founding editor of the CSCW Journal and on the editorial boards of:  Journal of Cognition, Technology, and Work; Requirements Engineering Journal, Universal Access in the Information Society Journal; International Journal of Cognitive Technology, International Journal of Web-Based Communities, and the Co-Design Journal. He has also served on the editorial boards of Behaviour and Information Technology Journal, and Journal of Computer Assisted Learning.

 Parag Deshpande is a senior faculty with National Institute of Design in India. Currently he is pursuing his PhD with The Interaction Design Centre, University of Limerick where he is also working on an interaction design research project titled ‘Shared Worlds’. Parag was involved in establishing the postgraduate program in Software and User Interface Design at NID, the first one in India. Parag holds bachelors and master’s degrees in Architecture.

T8 Improving usability in mobile interaction: a User-centred design perspective

Author: Lada Gorlenko

Affiliations: IBM UK

e-mail: gorlenko@uk.ibm.com

Abstract

Topics: Mobile and Ubiquitous Computing, Usability & Accessibility

Mobility imposes significant cognitive and ergonomic constraints on the user, and usability of devices and applications becomes critical in mobile environments. The tutorial presents a new look on mobility, and considers it an attribute of both the computer and the user. The tutorial explains the differences between:

a) fully mobile and transportable devices

b) various mobile contexts

c) applications that are essential to the mobile connected context, those that can be adapted to the context, and those that are unsuitable for it

The tutorial provides usability recommendations to designers and developers of mobile devices and applications, and discusses challenges of user-centred design (UCD) in the mobile world.

T9 Observational Methods

Authors:

• Mark Rouncefield
  Computing Department, Lancaster University, Lancaster, UK
• Dave Randall
  Department of Sociology, Manchester Metropolitan University, Manchester, UK
• Dave Martin
  Computing Department, Lancaster University, Lancaster, UK

Abstract

Topics: Computer Supported Cooperative Work (CSCW), Mobile and Ubiquitous Computing, User Studies

The tutorial has the objective of developing an appreciation of the various and practical issues that arise during the conduct of ‘naturalistic’ enquiry.

Competing perspectives will be examined, compared and contrasted. We argue that the study of socially organised cooperation is central to new generations of systems in organisational contexts.

T11 Tools and Methods for the Design of Multi-Device User Interfaces

Abstract

Nowadays, everyday life is becoming a multi-platform environment where people are surrounded by different types of devices through which they can connect to networks in different ways. Most of them are mobile personal devices carried by users moving freely about different environments populated by various other devices. This tutorial will discuss how methods and tools can support designers and developers to address a number of challenges raised by pervasive usability, such as the possibility of obtaining user interfaces able to adapt to any device. It will provide an overview concerning results that can be obtained through model-based approaches, in particular when multi-device interfaces, even using different modalities, are considered, and will link up the discussion to projects currently underway. A key aspect is to be able to have different views on interactive systems, each view associated with a different abstraction level. With the support of tools, XML-based languages and transformations, it is possible to move from one level to another and convert a description for one interaction platform to another for a different one. To address such issues, traditional solutions such as transcoding or style sheets are not enough. We need environments able to support designers and developers to obtain usable multi-device and multi-modal interfaces. Such tools should be able to provide various levels of automation and to capture the many relations between tasks and platforms. Integrated support of top-down and bottom-up transformations can provide the flexibility necessary to address the many needs of developers and designers.

The tutorial will also address migratory interfaces, discussing their main features and possible solutions for supporting them. It will indicate how logical descriptions of an interactive system can support run-time migration of user interfaces through different platforms, even with different modalities, while preserving task performance continuity. This implies attention to run-time adaptation of interactive systems, tools supporting such methods, and representations able to capture the information that the methods require for runtime support. Lastly, a research agenda for the field will be introduced and discussed.

Biography

Fabio Paternò received his Laurea Degree in Computer Science from the University of Pisa (Italy) and his Ph.D. in Computer Science from the University of York (UK). Since 1986 he has been working at C.N.R. in Pisa, currently at ISTI, where he is senior researcher and head of the laboratory on Human Interfaces in Information Systems. He has been the scientific coordinator of the CAMELEON European IST Project, a three-year project, during which methods and tools for the design of context-dependent interactive applications have been developed. During this project he has worked on the design of the TERESA tool whose main purpose is to support designers of multi-device, multi-modal interactive applications.

Currently, he is working on the design of GeReMI, a tool for supporting interface migration across different devices obtained through dynamically generated user interfaces.

His current research interests include Migratory Interfaces, Methods and Tools for Multimodal User Interface Design and Evaluation, User Interfaces for Mobile Devices, Model-Based Design of Interactive Systems, End-User Development.